With InspireXT, deliver customer service via smarter tracking, faster issue resolution, and more informed insights.
With InspireXT, streamline field operations, empower self-service, and achieve a 360-degree customer view. Drive efficiency through automation and AI and make data-driven decisions with robust reporting. Enjoy omnichannel support, case management, knowledge base empowerment, and real-time live chat for seamless interactions.
Connect with your customers across various channels – from email and social media to chat and phone. Service Cloud’s omnichannel support provides a unified customer service experience, enhancing agent productivity and customer satisfaction.
Streamline and organise customer cases efficiently with Service Cloud’s robust Case Management capabilities. Track, prioritise, and resolve issues with ease, ensuring a swift and satisfying resolution for your customers.
Salesforce Service Cloud empowers your support teams with a robust knowledge base. Create, manage, and distribute comprehensive articles to ensure that your agents have access to the information they need to resolve customer queries swiftly and accurately.
Automate routine tasks and leverage artificial intelligence to gain valuable insights. Service Cloud utilises AI to analyse customer interactions, predict service needs, and suggest personalised solutions, enabling your team to focus on high-value interactions.
Enhance agent productivity with the Service Console, a unified platform devoted to customer service, support and customer experience. The Service Console provides a consolidated view of customer information, communication history, and case details in one intuitive interface, minimising response times.
Engage in real-time interactions with Service Cloud’s live chat feature. Provide quick answers to customer questions, enhancing satisfaction and streamlining issue resolution. This instant communication channel is highly valued by customers seeking efficient and immediate support.
Optimise scheduling, job assignments, and real-time communication with field agents. Ensure on-site support is delivered with maximum efficiency, with dispatchers monitoring tasks and field agents accessing schedules and job details in real-time.
Find out more about how we can help your organisation navigate its next. Let us know your areas of interest so that we can serve you better.